Privacy Policy ez4club
— Your Data Protection

This Privacy Policy sets out ez4club's commitment to protecting the privacy and personal data security of our members on our online betting platform serving Malaysian users. ez4club takes seriously our responsibility to ensure that every piece of information you entrust to us is handled in a transparent, secure, and legally compliant manner.

By registering an account or using any ez4club service, you agree to the collection and processing of your personal data as described in this document. If you do not agree, please stop using our platform and contact us to request deletion of your data.

Ez4club collects various types of personal information to provide secure betting services, meet legal requirements, and improve the user experience. The following are the categories of information we collect:

a) Information You Provide Directly

• Full name as shown on your MyKad or valid Malaysian passport.
• MyKad number or passport number (for the KYC — Know Your Customer — process).
• Active email address used for account communication and verification.
• Malaysian mobile number registered in your name.
• Date of birth for age verification (18 years and above).
• Residential address in Malaysia.
• Bank account or e-wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) used for deposits and withdrawals.
• Copies of identity documents uploaded during the KYC process.

b) Automatically Collected Information

• The IP address of your device when accessing the ez4club platform.
• The type and version of the web browser you use.
• Device type (laptop, mobile phone, tablet) and operating system.
• Records of activity on the platform, including pages visited, session duration, and clicks.
• Approximate location data derived from IP address (country and city only).
• Financial transaction logs including deposits, withdrawals, and betting history.
• Cookie data and session identifiers.

c) Information From Third-Party Sources

In certain cases, ez4club may receive information about you from payment service providers (such as FPX via your Malaysian bank, or e-wallet operators) when you make a deposit or withdrawal. This information is limited strictly to data required to verify and process your financial transaction.

Ez4club uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without obtaining your consent beforehand:

You may withdraw your consent to marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting the ez4club support team. Withdrawing marketing consent will not affect your core account services.

Ez4club does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

• Payment Service Providers: Transaction information is shared with Malaysian banks (via FPX), Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow exclusively to process your deposits and withdrawals. This sharing is limited to the minimum information required to complete each transaction.
• Game Software Provider: Minimal game data may be shared with third-party game software providers to enable participation in their games available on the ez4club platform. These providers are bound by strict confidentiality agreements.
• Malaysian Authorities: ez4club will disclose information to law enforcement agencies, courts, or Malaysian government authorities where required by court order, writ, or other legal obligation.
• Fraud Prevention: In cases involving suspected fraud, money laundering, or financial crime, ez4club may cooperate with the relevant authorities and share the information necessary for investigation purposes.
• IT & Security Services: Technical and cybersecurity service providers we engage may have limited access to your data solely for technical purposes. They are bound by strict confidentiality agreements and are prohibited from using that data for any other purpose.

The security of your personal data is ez4club's highest priority. We implement multiple layers of technical and organisational safeguards to protect your information from unauthorised access, loss, or accidental disclosure:

• Data Encryption in Transit: All communications between your browser and ez4club's servers are protected with TLS 1.3 (Transport Layer Security) protocol using AES-256 encryption. You can verify this by looking for the padlock icon in your browser's address bar.
• Data Encryption at Rest: Account passwords are stored in hashed format using the bcrypt algorithm — meaning no one, including ez4club staff, can view your original password.
• Two-Factor Authentication (2FA): ez4club offers two-factor authentication via SMS OTP to your registered Malaysian mobile number as an added layer of security during login.
• Internal Access Controls: Access to member personal data among ez4club staff is restricted on a need-to-know basis. Only personnel who require access to carry out their duties will be granted permission, and all access is logged and monitored.
• Regular Security Audits: ez4club conducts regular penetration testing and security audits by independent cybersecurity experts to identify and address any system vulnerabilities.
• Secure Data Centre: Your data is stored in data centres equipped with multi-layered physical and logical security controls, including 24/7 monitoring and automated backup systems.

Ez4club uses cookies and similar tracking technologies to enhance user experience, analyse website performance, and deliver more relevant content to you. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for the basic functionality of the ez4club website, such as login authentication, session management, and security. Essential cookies cannot be disabled as they are necessary for the platform to function properly.
• Performance Cookies: These cookies help us understand how visitors interact with our website — which pages are most popular, where users encounter difficulties, and how long the average session lasts. This information is used to improve the overall user experience.
• Functional Cookies: These cookies remember your preferences such as selected language, bonus offers you have viewed, and display settings. They help us provide a more personalised experience for you.
• Analytics Cookies: Used to collect anonymised website usage statistics. This data helps the ez4club technical team understand usage trends and make better-informed improvement decisions.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the ez4club platform. For more information on managing cookies in popular browsers, please refer to your browser's help documentation (Chrome, Firefox, Safari, Edge).

Ez4club retains your personal data for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law:

• Active Account Data: For as long as your account remains active with ez4club, we retain all data associated with your account.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account termination, or longer if required by the relevant authorities.
• Log & Activity Records: Security and activity logs are retained for 2 years for investigation purposes if required.
• Support Communication Records: Retained for 3 years for reference and dispute resolution purposes.
• After Account Termination: Your personal data will be deleted or anonymised within 90 days of account termination, unless a longer retention period is required by law.

As an ez4club member and an individual whose personal data is processed by us, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA) and our Privacy Policy:

To exercise any of the rights above, please contact our Data Protection Officer by email at support@ez4club.bet with the subject line "Privacy Rights Request". We will process your request within 14 business days. For more complex cases, we may require up to 30 days and will inform you within the first 14 days.

Ez4club is an online betting platform restricted to individuals aged 18 and above only. We do not knowingly collect, store, or process personal data of anyone under the age of 18.

All registrants are required to confirm that they are 18 years of age or older during the registration process. ez4club uses automated verification systems and manual KYC checks to verify member age. Should we discover that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

The ez4club platform may contain links to external websites or services operated by third parties. Please note that the ez4club Privacy Policy applies only to our own platform and does not cover the privacy practices of those third-party websites.

Ez4club is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the Privacy Policy of every website you visit, particularly before providing any personal information to them.

Links to third-party websites on the ez4club platform are provided solely for your convenience and do not constitute an endorsement or approval by ez4club of the content, products, or services offered by those websites.

Ez4club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. All changes will take effect immediately upon publication of the latest version on the ez4club website.

For material or significant changes — that is, changes that substantially affect how we use your data — we will notify you via:

• An email to your registered account address, at least 14 days before the changes take effect.
• Prominent notices on the ez4club homepage and login page.
• In-account notifications upon login.

Continued use of the ez4club platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data before the changes take effect.

If you have any questions, concerns, or complaints regarding the ez4club Privacy Policy or how we handle your personal data, please do not hesitate to reach out. Our team is ready to assist you:

• Email: support@ez4club.bet (Subject: "Privacy Enquiry")
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the ez4club platform
• Response Time: We aim to respond to all privacy enquiries within 24–48 business hours

If you are not satisfied with our response, you have the right to lodge a formal complaint with the relevant data protection authority in Malaysia. However, we encourage you to contact us first so that we have the opportunity to resolve the matter directly with you.